Refund Eligibility
Eligibility for a refund depends on the fare rules of your ticket. Refundable fares can be cancelled for a full or partial refund, while non-refundable fares may only be eligible for airline credit.
How to Request a Refund
Submit a refund request from your booking confirmation page or by contacting support with your booking reference. We will confirm the fare conditions before processing your request.
Processing Time
Approved refunds are typically returned to your original payment method within 7 to 14 business days, though the exact timing can vary depending on your bank or card issuer.
Non-Refundable Items
Service fees, seat selection add-ons, and certain promotional fares are non-refundable, even when the base ticket fare is eligible for a refund.
Airline-Initiated Cancellations
If an airline cancels or significantly reschedules your flight, you are typically entitled to a full refund regardless of your fare type, or you may choose to rebook at no extra cost.
We will contact you as soon as we are notified of such a change so you can decide how to proceed.
Partial Refunds and Changes
If you change your booking instead of cancelling it, any fare difference or unused value may be partially refunded depending on the new flight and fare conditions.
Refunds for Group Bookings
For bookings with multiple passengers, refunds can usually be requested for individual travelers without cancelling the entire group, subject to the fare rules for each ticket.
Disputes and Chargebacks
If you believe a refund was processed incorrectly, contact our support team before opening a chargeback with your bank so we can investigate and resolve the issue directly.
Refund Method
Refunds are issued to the original payment method used at booking. If that method is no longer available, contact support to arrange an alternative payout.
Contact Us About Refunds
Our support team is available to answer any questions about the status of your refund or the conditions that apply to your specific booking.